The Glass Lab respects the privacy of it’s online visitors and recognises the importance of providing a secure environment for them. This policy outlines what information we collect from you, how we use it, and the steps we take to ensure that your information is protected.
What information does The Glass Lab collect and how do we use this information?
Information We Collect and How We Use It
The Glass Lab collects data about your activities that does not personally or directly identify you when you visit our website, or the websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”) and content. We collect information about what you view on our website and what you click on.
We do not target ads to you based on sensitive personal data, such as information related to race or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, trade union membership, physical or mental health or condition or sexual life. Where permitted by law, we do work with health and fitness companies and may show you more relevant ads based on your perceived interest in these topics. The Glass Lab may target ads based on data provided by third parties or in combination with the data we collect ourselves. Any data used to serve targeted advertisements is de-identified and is not used to personally or directly identify you.
Technologies We and Our Third Party Advertising Partners Use
The Glass Lab uses technologies such as cookies and pixels to keep track of your activities on our website and to serve you more relevant advertisements. A cookie is a small text file that is stored on your device for record-keeping purposes. Session cookies expire when you close your browser. Persistent cookies remain on your device for an extended period of time. We use session cookies and persistent cookies to make it easier for you to navigate and enhance the experience of our site, and to monitor and evaluate our website’s operation and use.
We use persistent cookies to keep track of your activities when you visit our website or our Advertisers’ websites, and to serve you relevant advertisements. The Glass Lab’s policy is that we only collect information that does not personally or directly identify you. You can remove cookies by following directions provided in your Internet browser’s “help” file. You may also decline our cookies if your browser permits, but doing so may interfere with your use of our website.
How we share your information
We may share your information with: Service providers under contract who help with parts of our business operations, such as fraud prevention, bill collection, marketing, and technology services. We may share your information with service providers who assist us with serving relevant ads to you. We require by contract that our service providers only use your information in connection with the services they perform for us and not for their own benefit.
We share data derived from or relating to cookies, tracking pixels and other similar technologies with third parties that use The Glass Lab’s services so such businesses can target you with ads which they think you might be interested in based on your browsing behavior.
We may share aggregated non-identifiable information with Publishers or our Advertisers, such as the number of users who visit a Publisher website or the number of users who clicked on a particular advertisement.
We encourage you to review the privacy policies of the website publishers that you visit to learn about their data collection practices.
When you view or interact with a Retargeted ad, we may infer that you engaged in the activities on its site that qualified you to receive the ad.
We may share information about you if necessary to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of The Glass Lab or others.
Account information we collect
If you open an account, we collect the following types of personal information from you:
We may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.
Some categories of personal information may be marked as mandatory in our online and offline forms. We may not be able to provide you with the product or service requested if you decide not to provide the personal information marked as mandatory.
What we do with the information we gather
We send promotional opportunities about new products, deals and information which we think you may find interesting using the email address and mobile number which you have provided. Users may choose to withdraw from receiving future mailings; see the Communications withdrawal section below.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We may use the information to improve our products and services.
This site makes forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
Forum Rules and Policies
It is impossible for our The Glass Lab team and operators of this forum to confirm the validity of all posts on this forum. Posts reflect the views and opinion of the author, but not The Glass Lab. If you feel that a posted message is questionable, you are encouraged to notify the The Glass Lab team immediately.
By using the forums on The Glass Lab, you agree not to post any abusive, vulgar, obscene, hateful, slanderous, threatening, sexually-oriented or any other material that may violate any applicable laws. Doing so may lead to you being permanently banned from this forum. Note that all IP addresses are logged and may aid in enforcing these conditions.
You agree that the The Glass Lab team have the right to remove, edit, move or close any topic at any time should they see fit. As a user you agree to any information you have entered above being stored in a database. While this information will not be disclosed to any third party without your consent, The Glass Lab cannot be held responsible for any hacking attempt that may lead to the data being compromised.
You agree not to use any automated tools for registering and/or posting on this bulletin board. By failing to obey this rule you would be granting us permission to repeatedly query your web server.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of The Glass Lab.
Links to other websites
Our site may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you would like a copy of the information held on you please email info[at]theglasslab.com.au.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Note to parents
The Glass Lab is committed to protect the privacy of children and has no intention of collecting personal data from children under the age of 13. If you are a child under the age of 13 and you try to submit your registration, the registration will be rejected and we will inform you that we do not accept registrations from children under 13. We encourage parents and guardians of children under 13 to regularly check and monitor their children’s use of e-mail and other activities online.
Teenagers under the age of 17 and over the age of 12 should encourage their parents to review this policy and to contact us if they wish to discuss our Communications withdrawal policy.
Third Parties and Service Partners
We may engage third party contractors to perform services for us, which involve the contractor handling personal information we hold. For example, we may engage third party contractors to maintain and monitor our customer and user databases. In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it. We encourage our service partners to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.
How you can contact us about privacy questions, complaints or to remove your details from our site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you can contact info@The Glass Lab.